Validating the Information Systems Design Theory for Dual Information Systems

Conceptual designs of most information systems (IS) reflect a design/use dualism of technology making it difficult for users to be responsible for computerized aspects of work. The IS design theory (ISDT) for Dual Information Systems (DIS) helps bridge the design/use dualism. Its validity has not been studied empirically. This paper presents and applies a model that helps examine the validity of the ISDT. A domain-specific ISDT for Dual Change Management IS (DCMIS) is designed and applied to evaluate a change management IS (CMIS) in an organization responsible for managing a globally deployed enterprise resource planning system. The ISDT for DIS is found applicable for designing the ISDT for DCMIS, showing that IS theory development can be based on paradigms endogenous to the field. The ISDT for DCMIS can be utilized to solve problems in the use of the CMIS. It makes the ISDT for DIS increasingly tractable for practical applications. Résumé Les systèmes d'information (SI) cachent souvent des principes économiques complexes le rendant difficile pour que les utilisateurs soient responsables des aspects computerized de travail. La théorie de SI de conception (SIDT) pour les systèmes d'information duels de conception d'aides de systèmes d'information de sorte que les utilisateurs puissent être responsables de leur travail. Ce document présente et applique un modèle générique de recherches à l'examine la validité de l'SIDT dans une organisation contrôlant un système globalement déployé de planification de ressource d'entreprise.